If you are having issues with your account, site or product, here are the steps to remedy these issues.
- Log into the DigitalFront Client Management System
- Once your Dashboard loads, if you look to the top right of your screen, you should see a "Support" Menu Item. Click on this
- When the Support Dashboard loads, click on the OPEN TICKET Button
- Give the Ticket a Subject that basically describes the issue you are having
- In the Department Select Drop down choose Accounts or Tech Support
- In the Priority Drop Down, leave the setting as default: Medium. We will change this value once we receive notification once we have assessed the issue
- Select the Service that your Ticket relates to: Accounts/Billing or Website
- In the Ticket Body, describe as best you can the issue you are having. Give the steps you have taken to get to the issue you are having/seeing. If you have any supporting files or screenshots of the issue, upload these by using the Attachments File Uploader below the Ticket Body Text Area.
- Click Save
- Alternatively, you can lodge your request here: https://digitalfront.co.nz/support/
The next available support Admin will respond to your request within 24 hours.
Note: Support is not free. Our support hourly rate is $80.00 plus any other costs incurred at the time. We will notify you if your request will go over $160.